Refund policy

Return & Refund Policy

At JYXEREM, we want you to feel confident when shopping with us.

Return Window
You may request a return within 30 days after delivery.

Return Eligibility
To be eligible for a return, the item must be unused, in its original condition, and returned with all original packaging and accessories. Proof of purchase may be required.

How to Start a Return
To request a return, please contact us first at 19980826ss@gmail.com with your order number and reason for the return.

Please do not send any item back without prior authorization. After your return request is reviewed, we will provide the applicable return instructions and return address.

Return Shipping Costs
If an item is defective, damaged, or incorrect due to our error, we will provide an appropriate solution, which may include a replacement, refund, or return instructions.

For returns due to a change of mind, the customer is responsible for return shipping costs unless otherwise agreed in writing.

Refunds
After we receive and inspect the returned item, we will notify you whether the refund is approved or rejected.

If approved, the refund will be issued to the original payment method. Processing time may vary depending on your payment provider.

Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at 19980826ss@gmail.com.

Contact Us
For return or refund questions, contact us at 19980826ss@gmail.com.
We aim to respond within 24–48 hours.